Refund Policy
In short
Ask within 14 days of any payment and you get it back in full, for any reason.
Free trial
Every new subscription starts with a 14-day free trial. You are not charged during the trial, and if you cancel before it ends you pay nothing.
14-day refunds
You can ask for a full refund of any payment within 14 days of the date it was charged, for any reason. This covers subscription payments, monthly or yearly, whether it's your first payment or a renewal, and delivery packs.
How to ask
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes every payment and refund. You can request a refund directly from Paddle at paddle.net, by looking up your order with the email address you paid with. Or email us at [email protected] from the email address on your account, and we will arrange it with Paddle.
What happens next
- The money goes back to the card or account you paid with. Banks usually take 5 to 10 business days to show it.
- A refund ends what it paid for: a refunded subscription is cancelled so it won't renew, and a refunded delivery pack's deliveries are taken off your account.
After 14 days
After 14 days, payments aren't refunded just because you changed your mind, but you can still cancel at any time from the Billing page and you won't be charged again. We will always refund you if you were charged by mistake or charged twice, or if a problem on our side stopped you from using Coodrop and we couldn't fix it.
Your rights
This policy does not affect any rights you have under the laws of your own country. Paddle's Buyer Terms also apply to your purchase.
Questions: Ahmad Hamra Badawi, trading as Coodrop, Tripoli, Lebanon. Email [email protected].